PRIVACY POLICY

 

At Clo de Vila, we respect your privacy and have created this privacy policy to help you understand how your information may be used. We will not misuse, sell, or exploit any information provided to us. Any information provided to us will not be shared with any other company or third party.

​

HOW DO WE COLLECT YOUR DATA

 

To fulfil your order, you must provide certain information, which include your name, email address, postal address, payment information, and the details of the product that you’re ordering.

 

You confirm that all information supplied by you in using this website is true and accurate and that you have the legal authority to purchase goods or services using this website.

 

Please note that by using this website, you agree to the terms of this privacy and cookies policy.

By accepting these terms and conditions, you authorise us to use, store or otherwise process any personal information which related to and identifies you to the extent reasonably necessary to provide the services which are available through our website.

 

We are committed to protecting your privacy online when visiting www.clodevila.com or communicating electronically with us. We respect that you do not want the personal information you provide to us to be misused and have outlined the information we collect and how we use it below.

​

WHEN DO WE USE YOUR DATA

 

We rely on a number of legal bases to collect, use, and share your information. We look at how users journey through our website, so we can offer the best possible experience. The ways we collect information are listed below:

 

- When you sign up to receive communications. This information includes, but is not limited to, your name and email address.

- When you make a purchase. This information includes, but is not limited to, your name, email address, telephone number, billing address, delivery address, payment details and account information. This information will be taken when prompted and at your consent, and will not be shared. This information can be refused, but may prevent your ability to complete a purchase.

- When you communicate with us, for example by email or phone. This includes information you send to us, for example to report a problem with a transaction or to submit a question around the website or its content.

- Data relating to the products you select and your buying patterns when using our website, via Google Analytics.

• Internet pages you have visited immediately before coming to the Site or pages you visit immediately after leaving the Site, to track how our users find the website, via Google Analytics.

 

HOW WE USE YOUR DATA

 

- To process the registration of your account and maintain your account

- To provide you with customer service, manage any order that you place with us and to address any questions or complaints you may have

- For statistical purposes to improve the website and its services to you

- To monitor and/or keep records of our email and other communications with you

- To process payments or refunds, to protect against or identify possible fraudulent transactions.

 

OPTING OUT OF COMMUNICATIONS

 

By registering an account online or by making a purchase online, you will be given the option to receive updates on new products, news, events of interest and promotions. You can choose not to receive marketing communications from us at any time by:

 

- Using the unsubscribe facility in an email or other electronic communication from us

- Changing your email preferences within your registered account

- Sending an email to justine@clodevila.com

​

DATA RETENTION

 

Clo de Vila reserve the right to retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements.

​

INTELLECTUAL PROPERTY

 

The Clo de Vila logo and all other marks, trade names, service marks, brand names, business names, illustrations, logos, prints which appear on the products on the website or their packaging, whether registered or unregistered are either ours or licensed to us and are protected by applicable trade mark laws around the world. All rights are reserved.

 

All other intellectual property in or connected to the website, our products, or any related packaging, stationery, marketing material, or in any other way are either ours or licensed to us and such rights are protected by the applicable laws around the world.

 

Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content.

​

EXTERNAL LINKS

 

External links may be provided on the website which may contain useful information to our customers. External links are beyond the control of the Website and we make no representation as to their content. Use of external links is therefore at your own risk.

​

SOCIAL MEDIA PLATFORMS

 

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

 

This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. 

 

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

​​

CONTACT AND COMMUNICATION

 

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such forms to email processes that they do so at their own risk. We do not sell or pass your details onto any third parties.

​

DATA PROTECTION

 

By placing an order you agree and understand that we may store and process your personal data in accordance with our Privacy Policy. For details on how we use cookies, the type of information we collect, how we use your information and under what circumstances we disclose information, please see our Privacy Policy.

​

JURIDICTION

 

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

​

UPDATING OF THIS PRIVACY POLICY

 

We may amend or simply update all or part of this Privacy Policy, including when amendments are made to legal provisions or regulations which govern data protection and protect your rights. The amendments and the updating of the Privacy Policy shall be binding as soon as they are published on the Site in this section. Therefore, you are requested to regularly access this section in order to check the publication of the most recent and updated Privacy Policy.

 

This policy was last updated on October 2020

​

COOKIES

 

We use cookies in order to improve your user experience, which is standard practice for almost all websites. You have control to disable cookies, but this may limit your usage of the website.

 

ABOUT COOKIES

 

Cookies are small files of letters and numbers which are placed on your computer, mobile or other handheld devices to collect information as you browse this website, if you agree. They are used to remember information when your computer or device accesses this website. The cookies are essential to the effective operation of our website and to improve your shopping experience with us online.

 

Other cookies may be stored to your computer's hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

 

Cookies are either set by Clo de Vila Ltd or our third-party suppliers (such as our newsletter provider and payment platform) on behalf of Clo de Vila. Cookies are necessary to enable customers to make purchases on our website. None of these third parties collect any personal data from which they would be able to identify individual customers.

 

Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around our website. We do not, however, use cookies to collect or record information on users’ name, address or other contact details. 

​

DISABLING COOKIES

 

You can disable cookies by updating your privacy settings within your browser preferences. The exact location of cookie settings will depend on your browser, but this will usually be found under Preferences. Please note that if cookies are disabled, the site may not operate properly. More information on deleting or controlling cookies is available at https://www.aboutcookies.org/